Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item(s) to our warehouse within 30 days of receipt of your order for a prompt exchange, credit, or refund. Before returning the item, please contact our Customer Service team and let us know what and why you are returning the item, and a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.  

Every product you buy from StogiesHumidors.com is backed first by our 30 day limited warranty.  StogiesHumidors.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement of merchandise that has been confirmed as defective by either the manufacturer or StogiesHumidors.com. Humidors confirmed as defective by the product manufacturer or StogiesHumidors.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. otherwise we will offer a complete refund. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. StogiesHumidors.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please Contact Us.  Products returned for exchange must be in new condition, original packaging and include all items, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns that did not incur through shipping. No returns will be accepted without an RMA number issued by StogiesHumidors.com or when the product manufactures or distributors return policies supersede ours.

We do our best to provide you perfect cigar humidors and accessories in perfect condition as quickly as possible. Shipments are inspected and double checked by our shipping staff for accuracy and quality.